Delivery policy

Order Processing

• As soon as your order is placed, you’ll receive a confirmation email with your order number. If you don’t receive it within 24 hours, please contact us.

• All orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed the next business day.

Delivery Time

• Standard delivery usually takes  6 to 10 business days
  

• Delivery times are estimates and may vary due to unforeseen delays (e.g., customs clearance, courier disruptions, or weather conditions).

Shipping Methods

• We partner with reliable courier services to ensure safe and timely delivery.

• Tracking details will be sent to you via email once your order has been shipped.

Shipping Costs

• Shipping costs are calculated at checkout and depend on destination, weight, and delivery method.

• Free standard shipping may be offered during promotions or for orders above a certain value.

Delivery Issues

• If your order has not arrived within the estimated time frame, please contact our customer service team for assistance.

• In cases of lost or damaged packages, we will work with the courier to resolve the issue as quickly as possible.

Address Accuracy

• Please ensure that your shipping address is complete and correct.

• We are not responsible for delivery delays or failures caused by incorrect or incomplete address information.

Contact Us
If you have questions about delivery, please contact our support team at store@jolika.co.uk or via our contact page